MassAnswers 24/7
|
http://www.massanswers.org/ MassAnswers is an innovative service that lets you ask questions and get answers, in real time, right here on the Internet, from reference staff at some of the best libraries across Massachusetts and the nation. This system combines the immediacy of the telephone and the preciseness of written e-mail with the ability to "look over" the librarian's shoulder and see what he or she sees on screen. Once you submit a question at the right side of the computer screen, it will be picked up by a Massachusetts Librarian from one of the MassAnswers participating libraries. If all are busy, or if it is off-hours for Massachusetts, a librarian from one of our nationwide cooperating libraries will pick up. These include strong libraries such as the Public Library of Charlotte and Mecklenburg in North Carolina or libraries throughout Los Angeles and Orange Counties, California |